F.Y.B.com business communication mcq pdf
FYB.Com Business Communication Most Important Question Bank Mumbai University F.Y.B.Com All Subject MCQ Link In One Link https://www.surajpateleducation.com/2021/05/fy-all-subject-most-importance-mcq.html 1. ——-are periodic publications of an organization. A. House Organs B. Newspaper C. Press Clippings D. Press Release ANS: A 2. A Bulletin usually deals with—- A. a single item B. more than one item C. varied items D. sports news only ANS: A 3. ————connects employees at various levels. A. External Public Relations B. Production Department C. Internal Public Relations D. Research & Development Department ANS: C 4. ————-publishes company profile and achievements. A. E-mail B. An Advertisement C. A Notice D. A Web Page ANS: D 5. The ————–is the vehicle through which an organization attempts to maintain communication with its public. A. Public Relations Department B. Accounts Department C. Human Resource Department D. Research and Development Department ANS: A 6. An Organization’s ———-includes customers, shareholders, investors, other business persons, govt people, social workers etc. A. External Public B. People C. Staff D. Management ANS: A 7. An Employee magazine is called————– A. House Organs B. Bulletins C. Newsletter D. Press clipping ANS: A 8. Company newspapers are called ——– A. House Journal B. House Organs C. News Bulletins D. Newspapers ANS: C 9. ‘Product Failure and Takeovers’ are the types of ————-. A. Business Crisis B. Employee’s problems C. Natural Calamity D. Events ANS: A 10. ————-letter of inquiry is sent by buyer to seller in response to an advertisement appearing in newspaper. A. A Solicited B. An Unsolicited C. An Informal D. A Legal ANS: A 11. ———————–letter of Inquiry is sent by a buyer on his own initiative . A. A Solicited B. An Unsolicited C. An Informal D. A less formal ANS: B 12. A Business transaction begins with a letter of —————. A. Order B. Inquiry C. Complaint D. Reply to inquiry ANS: B 13. A Reply to Inquiry letter is sent by………………… A. buyer to seller B. customer C. seller to buyer D. the Third Party ANS: C 14. Replies to Letters of Complaint are called —————– A. Consumer Grievance Letters B. Inquiry Letters C. Sales Letters D. Adjustment Letters ANS: D 15. The ____________is a kind of advertising in Business Communication where informality is appreciated. A. Letter of Inquiry B. Letter of Complaint C. Sales Letter D. Consumer Grievance Letter ANS: C 16. The Purpose of a Sales Letter is to —— A. enquire about the product B. complain against services C. promote sales of goods/services D. place order for goods ANS: C 17. According to the STAR-CHAIN-HOOK method of drafting a sales letter,——— Paragraph represents STAR. A. the Introductory B. the Middle C. the Closing D. the Concluding ANS: A 18. According to the STAR-CHAIN-HOOK method of drafting a sales letter,——— Paragraph represents CHAIN. A. the Introductory B. the Middle C. the Closing D. the Concluding ANS: B 19. According to the STAR-CHAIN-HOOK method of drafting a sales letter,——— Paragraph represents HOOK: A. the Introductory B. the Middle C. the Closing D. the opening ANS: C 20. Read the given sentence and state in which paragraph of a Sales Letter could this sentence be included?:”The special Discount will be on orders placed before 1st October 2020. So hurry up, please!” —– A. The Introductory Paragraph B. The Middle Paragraph C. The Closing Paragraph D. The Opening Paragraph ANS: C 21. ————-creates awareness of consumers’ legitimate rights. A. The Consumer Guidance Cell B. Lawyer C. Any Court D. The Police Department ANS: A 22. A person who buys any “goods” or hires any “services” for a consideration/price is a——— A. Seller B. Consumer C. Businessperson D. Lawyer ANS: B 23. In order to carry out the purpose and objects of the Consumer Protection Act, District Forum, State Commission, and National Commission are established as ——. A. Private Agencies B. Government Agencies C. Consumer Dispute Redressal Agencies D. Agencies ANS: C 24. Read the following situation and answer the question given below it by selecting the correct option:Mani Mehta purchased a T.V. set worth Rs 50,000 from Amina Electronics, Dadar (W). But the set was found to be defective. So Mani Mehta kept complaining to the seller about the set. But the seller gave only temporary repair service . Mr Mehta’s all written and oral complaints brought no response from the seller. Even his request to replace the defective set with a fresh one as it was within the warranty period , was paid no heed. So Mr Mehta has decided to complain to the Consumer Forum. Q What is the Nature of Complaint in this situation?—– A. Supply of substandard goods : defective T.V Set B. Temporary Repair service C. Complaint against seller D. Complaint ANS: A 25. The Public Information Officer should respond to RTI Application within———days of the receipt of application. 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