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F.Y.B.com business communication mcq pdf

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 FYB.Com

Business
Communication

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Important Question Bank

fybcom business communication mcq with answers pdf

Mumbai University F.Y.B.Com All Subject MCQ Link In One Link 

1. ——-are periodic publications of an
organization.
A. House Organs
B. Newspaper
C. Press Clippings
D. Press Release
ANS: A
 
2. A Bulletin usually deals with—-
A. a single item
B. more than one item
C. varied items
D. sports news only
ANS: A
 
3. ————connects employees at
various levels.
A. External Public Relations
B. Production Department
C. Internal Public Relations
D. Research & Development Department
ANS: C
 
4. ————-publishes company profile
and achievements.
A. E-mail
B. An Advertisement
C. A Notice
D. A Web Page
ANS: D
 
5. The ————–is the vehicle
through which an organization attempts to maintain communication with its
public.
A. Public Relations Department
B. Accounts Department
C. Human Resource Department
D. Research and Development Department
ANS: A
 
6. An Organization’s ———-includes
customers, shareholders, investors, other business persons, govt people, social
workers etc.
A. External Public
B. People
C. Staff
D. Management
ANS: A
 
7. An Employee magazine is
called————–
A. House Organs
B. Bulletins
C. Newsletter
D. Press clipping
ANS: A
 
8. Company newspapers are called ——–
A. House Journal
B. House Organs
C. News Bulletins
D. Newspapers
ANS: C
 
9. ‘Product Failure and Takeovers’ are
the types of ————-.
A. Business Crisis
B. Employee’s problems
C. Natural Calamity
D. Events
ANS: A
 

10. ————-letter of inquiry is sent
by buyer to seller in response to an advertisement appearing in newspaper.
A. A Solicited
B. An Unsolicited
C. An Informal
D. A Legal
ANS: A
 
11. ———————–letter of
Inquiry is sent by a buyer on his own initiative .
A. A Solicited
B. An Unsolicited
C. An Informal
D. A less formal
ANS: B
 
12. A Business transaction begins with a
letter of —————.
A. Order
B. Inquiry
C. Complaint
D. Reply to inquiry
ANS: B
 
13. A Reply to Inquiry letter is sent
by…………………
A. buyer to seller
B. customer
C. seller to buyer
D. the Third Party
ANS: C
 
14. Replies to Letters of Complaint are
called —————–
A. Consumer Grievance Letters
B. Inquiry Letters
C. Sales Letters
D. Adjustment Letters
ANS: D
 
15. The ____________is a kind of
advertising in Business Communication where informality is appreciated.
A. Letter of Inquiry
B. Letter of Complaint
C. Sales Letter
D. Consumer Grievance Letter
ANS: C
 
16. The Purpose of a Sales Letter is to
——
A. enquire about the product
B. complain against services
C. promote sales of goods/services
D. place order for goods
ANS: C
 
17. According to the STAR-CHAIN-HOOK
method of drafting a sales letter,——— Paragraph represents STAR.
A. the Introductory
B. the Middle
C. the Closing
D. the Concluding
ANS: A
 
18. According to the STAR-CHAIN-HOOK
method of drafting a sales letter,——— Paragraph represents CHAIN.
A. the Introductory
B. the Middle
C. the Closing
D. the Concluding
ANS: B
 
19. According to the STAR-CHAIN-HOOK
method of drafting a sales letter,——— Paragraph represents HOOK:
A. the Introductory
B. the Middle
C. the Closing
D. the opening
ANS: C
 
20. Read the given sentence and state in
which paragraph of a Sales Letter could this sentence be included?:”The special
Discount will be on orders placed before 1st October 2020. So hurry up,
please!” —–
A. The Introductory Paragraph
B. The Middle Paragraph
C. The Closing Paragraph
D. The Opening Paragraph
ANS: C
 
21. ————-creates awareness of
consumers’ legitimate rights.
A. The Consumer Guidance Cell
B. Lawyer
C. Any Court
D. The Police Department
ANS: A
 
22. A person who buys any “goods” or hires
any “services” for a consideration/price is a———
A. Seller
B. Consumer
C. Businessperson
D. Lawyer
ANS: B
 
23. In order to carry out the purpose and
objects of the Consumer Protection Act, District Forum, State Commission, and
National Commission are established as ——.
A. Private Agencies
B. Government Agencies
C. Consumer Dispute Redressal Agencies
D. Agencies
ANS: C
 
24. Read the following situation and
answer the question given below it by selecting the correct option:Mani Mehta
purchased a T.V. set worth Rs 50,000 from Amina Electronics, Dadar (W). But the
set was found to be defective. So Mani Mehta kept complaining to the seller
about the set. But the seller gave only temporary repair service . Mr Mehta’s
all written and oral complaints brought no response from the seller. Even his
request to replace the defective set with a fresh one as it was within the
warranty period , was paid no heed. So Mr Mehta has decided to complain to the
Consumer Forum. Q What is the Nature of Complaint in this situation?—–
A. Supply of substandard goods : defective T.V
Set
B. Temporary Repair service
C. Complaint against seller
D. Complaint
ANS: A
 
25. The Public Information Officer should
respond to RTI Application within———days of the receipt of application.
A. 40
B. 25
C. 10
D. 30

ANS: D


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