SUBJECT-
COMMERCE  (F.Y.B.COM)

 

1. India’s service sector contributes to about
————percent of the country’s GDP.

a) 35%

b) 60%

c) 80%

d) 55%

ANS: B

 

2. India’s service sector contributes to about ————percent
of the total employment.

a) 35%

b) 50%

c) 70%

d) 65%

ANS: A

 

3. ———— is an act or performance
offered by one party to another.

a) Goods

b) service

c) Ideas

d) Material

ANS: B

 

4. Services are generally ———- in nature.

a) Tangible

b) intangible

c) demonstrable

d) non demonstrable

ANS: B

 

5. Services are produces and consumed
————.

a) Simultaneously

b) different times

c) at all times

d) at alternate time.

ANS: A

 

6. ———– services top the service export
in India

a) Business

b) software

c) financial

d) Accounting

ANS: B

 

7. Service sector provides revenue to the
government in the form of ————–.

a) Excise duty

b) custom duty

c) service tax

d) Income tax

ANS: C

 

8. In India, the current rate of service tax is
——— on gross value of the service.

a) 15%

b) 12.36%

c) 17.75%

d) 18.60%

ANS: B

 

9. When customer expectations from a service
are met, it leads to customer ————.

a) Satisfaction

b) dissatisfaction

c) delight

d) negligence

ANS: A

 

10. The highest level of expectations that
customer have about a service is termed as ———– service

a) Desired

b) adequate

c) optimum

d) minimum

ANS: A

 

11. ———- service refers to bottom level
of performance acceptable to customers.

a) Inadequate

b) adequate

c) desired

d) optimum

ANS: B

 

12. If service performance is within the zone
of tolerance, customers are likely to be—

a) Delight

b) dissatisfied

c) satisfied

d) neglected

ANS: C

 

13. ———– refers to how a service product
is delivered to the customers.

a) People

b) process

c) Physical evidence

d) place

ANS: B

 

14. ———– an element of marketing mix
bring operating revenues to the organisation.

a) Price

b) place

c) packaging

d) Physical evidence

ANS: A

 

15. ———— provides cues about service
quality.

a) Product

b) Physical evidence

c) Promotion

d) Pace

ANS: B

 

16. ————- is the first steps in any new
service development process.

a) Concept testing

b) Screening ideas

c) Idea generation

d) concept modification

ANS: C

 

17. Cost- benefit analysis is undertaken in
————- step of new service development process.

a) Business analysis

b) market testing

c) concept testing

d) concept analysis

ANS: A

 

18. The service providers face the challenges
of ————.

a) Tangibility

b) Intangibility

c) Serviceability

d) Delivery

ANS: B

 

19. ———– cannot be separated from the
service provider.

a) Goods

b) Services

c) raw materials

d) Machinery

ANS: B

 

20. Services are highly ———–.

a) Durable

b) perishable

c) non perishable

d) storable

ANS: B

 

21. At present, FDI is allowed up to ———
percent in single-brand retail trade.

a) 100

b) 51

c) 75

d) 65

ANS: A

 

22. At present, FDI is allowed up to ———
percent in multi brand retail trade.

a) 100

b) 51

c) 75

d) 65

ANS: B

 

23. ——— is an example of non store
retailing.

a) Electronic retailing

b) Franchise store

c) Departmental store

d) Super market

ANS: A

 

24. Kirana store is an example of ———.

a) Unorganised retailer

b) organised retailer

c) Electronic retailing

d) Departmental store

ANS: A

 

25. ———– is an example of hyper markets.

a) Big Bazaar

b) Departmental store

c) Convenience store

d) Discount store

ANS: A

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