1. ————– refers to the negotiation or
an agreement between two groups
a. Contracting
b. Co-opting
c. Pressure tactics
d. None of these
ANS: A
 
2. Which of the following methods is/are used
to solve intergroup conflicts indirectly
a. Avoidance
b. Encouragement
c. Bargaining
d. All of these
ANS: A
 
3. Which of the following is / are not direct
method to solve intergroup conflicts
a. Problem solving
b. Domination by the management
c. Removing key figures in conflict
d. Persuasion
ANS: D
 
4. A technique to bring changes in the entire
organization, rather man focusing attention on individuals to bring changes
easily.
a. Organizational development
b. Organizational change
c. Organizational culture
d. Organizational conflicts
ANS: A
 
5. Which of the following is/are OD
intervention techniques
a. Sensitivity training
b. MBO
c. Quality of work life
d. All the above
ANS: D
 
6. Which of the following is NOT an important
issue relating to goal-setting theory?
a. Goal specificity
b. Equity among workers
c. Feedback
d. Defining the goal
ANS: B
 
7. Behaviour, power, and conflict are central
areas of study for _____________.
a. sociologist 
b. Anthropologists
c. Social psychologists 
d. Operations analysts
ANS: A
 
8. When a bank robber points a gun at a bank
employee, his base of power is:
a. Coercive
b. Punitive
c. Positional
d. Authoritative
ANS: A
 
9. The managers of a multinational company are
located in France, India, Brazil, and the United States. Which decision-making
technique seems most reasonable for this organization?
a. A postal service interaction
b. A brainstorming session
c. A nominal discussion
d. An electronic meeting
ANS: D
 
10. What do we call it when we judge someone on
the basis of our perception?
a. Stereotyping
b. Categorizing
c. Halo effect
d. Prototyping
ANS: A
 
11. Sobha is an honest and straightforward
person. She believes her employees are all similarly honest and
straightforward, ignoring signs that they may be manipulating her. What
perceptual shortcut is Sobha most likely using?
a. Contrast effect
b. Halo effect
c. Stereotyping
d. Projection
ANS: D
 
12. Sathish has a low absenteeism rate. He
takes responsibility for his health and has good health habits. He is likely to
have a(an):
a. Internal locus of control
b. External locus of control
c. Core locus of control
d. High emotional stability level
ANS: A
 
13. Raju believes that men perform better in
oral presentations than women. What shortcut has been used in this case?
a. The halo effect
b. The contrast effect
c. Projection
d. Stereotyping
ANS: D
 
14. Mr. Manoj, Manager ABC Company found that skills
of workers and machinery used by them as compared to the competitors in the
market are obsolete within a year, which type of challenge ABC Company is
facing?
a. High Quality and Low Quality
b. Globalization and Culture
c. Rapid Pace of Change
d. Multiple Stakeholders
ANS: C
 
15. According to Robert Katz, when managers
have the mental ability to analyze and diagnose complex situations, they
possess _____________ skills.
a. Technical
b. Leadership
c. Problem-solving
d. Conceptual
ANS: D
 
16. What sort of goals does Management By
Objectives (MBO) emphasize?
a. Tangible, verifiable and measurable
b. Achievable, controllable and profitable
c. Challenging, emotional and constructive
d. Hierarchical, attainable and effective
ANS: A
 
17. Today’s managers understand that the
success of any effort at improving quality and productivity must include _____.
a. Quality management programs
b. Customer service improvements
c. Employee’s participation
d. Manufacturing simplification
ANS: C
 
18. Which of the following would be least
likely to pose a barrier to cross-cultural communications?
a. Tone difference
b. Word connotations
c. Political correctness
d. Differences among perceptions
ANS: C
 
19. Which of the following theory is proposed
by Clayton Alderfer?
a. Theory X and Theory Y
b. Hierarchy of Needs
c. ERG Theory
d. Theory
ANS: C
 
20. Concept of MBO was introduced by:
a. Peter. F.Drucker
b. Mary Parker
c. Henry Fayol
d. Philip Kotler
ANS: A
 
21. Mr. Sunil’s one-day salary was deducted because
of his uninformed leave, as he was already warned about this behaviour. It is
an example of which method of shaping behaviours?
a. Reinforcement
b. Positive Reinforcement
c. punishment
d. Negative Reinforcement
ANS: C
 
22. While managing political behaviours in
organization, the manager requires discouraging:
a. Negotiation
b. Relationships
c. Self interest
d. Dialogue
ANS: C
 
23. People with which type of personality trait
commonly make poor decisions because they make them too fast?
a. Type As
b. Type Bs
c. Self-monitors
d. Extroverts
ANS: A
 
24. Which of the following is an environmental
force that shapes personality?
a. Gender
b. Height
c. Experience
d. Brain size
ANS: C
 
25. Factors other than satisfaction that impact
one’s decision to leave a current job include all of the following EXCEPT:
a. Labour market conditions
b. Length of tenure with the organization
c. Organizational citizenship behavior
d. Expectations about alternative job opportunities

ANS: D

 

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